Terms & Conditions

Our Terms & Conditions are listed below, if you have any questions please head over to the contact page and drop us an email.

Company Information

Registered Company Name: Hobgoblin-3D LTD
Place of Registration: England
Registered Office: Office V1.17, Victoria Building, Victoria Road, Middlesbrough, Cleveland, United Kingdom, TS1 3BA
Registered Number: 10295147
Contact Number: (+44) 7707980707
Email address: info@hobgoblin3d.com

Accepted Currencies: GBP, USD, EUR, CAD, AUD, NZD

IMPORTANT

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hobgoblin-3D’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

By accessing or using our website or downloading our STL files you agree to the following terms:

Product Licence

When you purchase access to our STL files you are purchasing a non-transferable, non-exclusive right to print off the designs for personal use only.

The rights granted to you in these terms of conditions are subject to the following restrictions: (a) you may not Sell, Share, Transfer, Remix, Alter or Reverse Engineer the STL files or 3D Prints (b) you are not allowed to Sell, Share or Transfer your login details with anyone else (c) you shall not access our files or website in order to build a similar or competitive service.

No Support and or Maintenance

By downloading our product(s) you acknowledge and agree that Hobgoblin-3D LTD will have no obligation to provide you with any support or maintenance on customised or altered versions of our files.

Guarantees & Warranties

Hobgoblin-3D offers no guarantee that their files will be optimised for every software system, 3D printer or alternative CNC manufacturing device. Every effort is made to test the files on as wide a user base as possible prior to release in order to ensure customer satisfaction. Hobgoblin-3D has no onus of responsibility to update their files to suit outdated or newer systems as technology progresses.

Hobgoblin-3D guarantees that all their work is 100% genuine, free from defects and professionally designed in house.

Hobgoblin-3D offers a 30 days returns policy in line with the consumer rights act 2015,. A further 2 weeks beyond the 30 days will be offered for replacement or repairs after which no further warranty will be provided.

Prices & Payment

Hobgoblin-3D LTD aims to keep its prices competitively fair, and in line with customer expectations. On occasion Hobgoblin-3D may run promotional offers, discounts, competitions, and freemium content. Hobgoblin-3D reserves the right to refuse, cancel, terminate or suspend any promotional offers at their discretion and have no obligation to the customer to fulfil the terms of a given promotion, or to offer any monetary consolation for unclaimed, invalid or out of date promotional codes, coupons, tickets or any token of any kind relating to past, present or future promotions.

All payments to Hobgoblin-3D whether through their website, or via a 3rd party vendor or online retailer will be securely processed via PayPal. Hobgoblin-3D retains the right to request alternative methods of payment, or to add/remove further payment alternatives to their channels, outlets and services at their discretion.

Returns/Refunds

Hobgoblin-3D offers 30 days to reject a faulty item and get a refund on any of their digital products. Beyond the 30 days returns period the customer has a further 14 days where an offer will be made to repair or replace the item, if the attempt at a repair or replacement is unsuccessful, the consumer can then claim a refund or a price reduction if they wish to keep the product. Hobgoblin-3D retains the right to refuse a refund in the event of incompatible systems, it is the onus of the customer to ensure that they are purchasing items fit for purpose with their specific hardware.

In the event a refund is required the customer should contact Hobgoblin-3D via email prior to the end of the 30 days refund period. Evidence of the fault should be documented with screenshots of settings, errors or damages along with a copy of the faulty file, three forms of identification, a concise explanation of the fault, and contact details of the customer. Further evidence may be requested regarding operating systems, 3D printer read outs of errors encountered, or any further evidence which may help support a claim. Hobgoblin-3D retains the right to refuse a refund in the event of incorrect use and insufficient evidence to support the claim, or in the event that the files have been altered from their intended state upon time of purchase. Once a returns claim has been submitted it may take a further six weeks for a decision to be made. In the event that a refund is granted, the payment will be made to the payment account of the customer, at which time they will be requested to return and delete all appropriate files from their system related to the product in question.

In the event that a customer is found to be abusing the returns policy Hobgoblin-3D retains the right to pursue the infringement in a court of law for the total amount of damages incurred plus legal costs. Hobgoblin-3D runs a trust based service with its community, anyone found to be in discord with this trust will be denied access to Hobgoblin-3D’s services and products permanently.

Delivery

STL files bought through the Hobgoblin-3D Store are delivered via Hobgoblin-3D.com. any files that have been purchased can be found in your accounts digital library. Each product purchased has an unlimited number of downloads and will stay in your digital library for as long as your account is active.

Termination of Service

There is no need for the customer to terminate an account with Hobgoblin-3D whilst purchasing via a 3rd party market place or retailer. In the event that an account is created on Hobgoblin-3D’s website, the customer may terminate their account at any time by cancelling within their account settings, or by emailing Hobgoblin-3D LTD to notify them of the cancellation.

Changes in Agreement

Hobgoblin-3D LTD reserves the right to modify, alter, change, amend, update or terminate this agreement. Any intended modifications to this agreement will be notified 30 days prior to the changes taking effect.

Disputes

Hobgoblin-3D does it’s best to resolve any disputes, however if an agreement cannot be reached, it will then become a matter of governance by and construed in accordance with the law of England and Wales.

Website Cookies

This website uses cookies to monitor browsing preferences. We will not share your information with any third party website. Check the Privacy policy for more information.

Website Copyright

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.